Posts tagged firm
Elettra Book Club

PR agency book club

Finders & Keepers: How the world’s most powerful consumer is changing everything

This winter we’re cozying up with a few books. And if they’re good reads, we’re going to tell you about them. We're starting with Finders & Keepers, by Spring Advertising Creative Director, Rob Schlyecher.

In Finders & Keepers, Schlyecher tells us that the demographic information - age, gender, education, etc. - that marketers have long relied on to make decisions actually reveals very little about how consumers spend money. Demographic info comes up short because it does nothing to explain how a consumer feels.

There is a better way, according to the author, to understand consumers' purchasing decisions. Based on extensive research done in Australia the findings of which were tested in real estate market in the US, Schlyecher identifies two groups called, not surprisingly, Finder and Keepers. (There are actually three if you count the Finder’s upstart cousin, the Evolving Finder).

Finders value discovery and the time spent in, well, finding. When it comes to a product or company, they like information - they want to know about the provenance of a product and the story of how it was crafted. They value design, innovation, and authenticity. They love sharing the story of their discovery. Price is only a piece of information for the Finder, it’s not the deciding factor for their purchase. And in fact, they may be downright distrustful of a discount.

Keepers, in contrast, are very price sensitive. They like a deal, but they don’t want to spend a lot of time getting it. They value brand highly, especially as it relates to status and established trust in the product they know. They are not particularly adventurous.

How does this work in practice? As just one of many examples, Schlyecher suggests a true Finder who is a chocolate lover would make the extra effort to visit the Thomas Haas Patisserie (a bastion of authenticity and craftsmanship if ever there was one) in an out-of-the-way industrial park tucked behind an automall in North Vancouver. We suppose a Keeper with a chocolate craving would probably be pretty happy picking up whatever's on sale in the grocery aisle.

Schlyecher argues that, for several reasons including Finders not being price sensitive, companies that appeal to Finders can be recession proof. But for those companies going after Keepers based on pricing tactics, it’s ultimately a death spiral (the book offers up the poignant example of Circuit City) - that is, unless you’re Walmart, of course.

Granted, this is a massive oversimplification of Schlyecher’s thesis, but for the in-depth goods on Finders & Keepers (and how it could apply to your own company), we suggest you pick up a copy of the book. It’s a great read.

As a public relations agency,  the concept of Finders and Keepers bears thinking about. After all, PR is all about telling a story. And it works best when that story is about innovation, quality, service, and experience. In fact, PR is downright ineffectual if it’s trying to tell a lowest price story.  It would seem that PR is made for Finder companies. We’ll certainly be giving the Finders and Keepers philosophy considered thought in the future.

Two Minutes With: Lisa Edward of Studio Chartreuse

This is the second post in our ongoing series, "Two Minutes With”. We're getting to know a little more about the Elettra team, our clients, and our partners/suppliers. Today we chat with our friend and partner, Lisa Edward, Art Director/Owner of  Studio Chartreuse.


Favourite publication:Paper Mag

Favourite social media sites or blogs: Design MilkMy Modern Met, and Dwell

Favourite quote: You miss 100% of the shots you don't take. —Wayne Gretzky

Role model: Barbara Kruger

Favourite place to visit: Cannon Beach Oregon is my favourite beach along the Oregon coast. Tons of fond memories from family vacations here throughout the years. Cannon Beach is one of those places you wished were part of your everyday walk. Incredible rocky coast with miles of sand to walk while you listen to the waves crashing…

Favourite restaurant or food: Spicy and ethnic are my go-to’s: La Mezcaleria has an amazing atmosphere and the most amazing Mescal Margaritas! Kin Kau is a new one in my neighbourhood. The combination of excellent spicy Thai food with a relaxing modern interior is the perfect combination for me.

Favourite author: Stephen King (specifically ‘The Shining’)

Morning beverage of choice: Bulletproof Coffee - gives me so much more energy throughout the day without making me jittery

Favourite spot in Vancouver: Too many to list, but one of my ‘new favourite spots’ is the new Convention Centre. I can’t get enough of the stylized 3D stack of lumber walls throughout. Did you know that there are over two acres of wood feature walls!

Oxford comma: Yay or nay? Depends on which font I’m using ;)

Favourite font: Univers Condensed, Gotham Black, HelveticaNeue-UltraLight.

What are you most proud of in your career? Being one of three women who completed the design of the Scitech Technology Center in Al Khobar Saudi Arabia.

Why do you choose to live in Vancouver? It is such a beautiful city with oceans, mountains and is the exact perfect speed for me. Not too fast, and not too slow. I worked six months in Toronto and realized that even though I often work late, I definitely relate better to the west coast speed of things.

Fun fact about you: I’m quite the computer geek and love all things technology. Whether it’s installing a better Wordpress plugin for my clients site, or setting up a VOIP telephone system so I can work internationally with clients in different countries - I love learning so much and it gives me a great sense of achievement when I’ve mastered something I knew nothing about a few hours ago.

Lights, camera….answers!
media training, interview skills, reporter, interview training, pr, public relations, media, vancouver, bc, firm, agency, consultant, company
media training, interview skills, reporter, interview training, pr, public relations, media, vancouver, bc, firm, agency, consultant, company

The phone rings. It’s a reporter. And they want to interview you. It’s a rare breed who doesn’t find themselves feeling a bit nervous, if not completely stressed out, at this prospect.

The truth is, a little bit of nervous energy about media interviews can be a good thing. At Elettra we always say, “if the thought of doing an interview doesn’t give you pause, you’re doing it wrong.” But if you get too wrapped up in the anxiety of the situation, it will make it difficult to deliver your message in a clear and compelling way.

This is where media training comes in.

Interactions with the media are unlike social or business conversations, so it’s vital for company spokespeople to enter interview situations feeling confident and prepared. Media training teaches company spokespeople how to communicate clearly, concisely, and calmly during interviews.

Elettra Communications offers a variety of media training programs to suit your needs:

Media Training 101 Workshop

Our Media Training 101 Workshop is designed to maximize learning in a friendly and fun environment. The focus here is on building comfort and confidence. These sessions typically run four hours in length, and are offered one-on-one or in a small group setting of up to four participants. The training includes:

  • An information presentation that covers media interaction theory and provides real-world examples of interview techniques in action.
  • A brainstorm around potential interview situations that spokespeople may face and key messages they want to deliver.
  • On-camera interview practice. Interviews are taped and the videos are played back for the group to review. Feedback is delivered in a positive manner, and participants learn from the feedback their colleagues receive

Media Training 201 Workshop

Media Training 201 is an advanced class that builds on the theory and practical training covered in 101. In this session we focus dealing with difficult or complex topics, challenging questions, and stressful interview situations. Sessions are approximately two hours in length. Time is spent reviewing messaging and engaging in on-camera practice. Typically, sessions have one or two trainees.

Tailored Sessions

If you have a particular situation you need practice dealing with, a group than four, or any other particular need, we can create a session just for you. Tailored sessions are available in person and over the phone.

Do you want to increase your comfort and capability in media interviews? Then talk to us about setting up a media training program to suit your needs.

Gwen Hardy and Simone Abt have a combined 28 years of experience providing media training to spokespeople and senior leaders in organizations large and small, including Vancouver Airport Authority, Starbucks, Rogers, Investment Agriculture Foundation of BC, Tsleil-Waututh Nation, City of Vancouver, JOEY Restaurants, and Trail Appliances. They specialize in creating a supportive and encouraging environment that helps spokespeople to grow their interview confidence and capabilities.

Boink Day Success

Spring Advertising hosted their annual Boink Day today to raise funds for the Greater Vancouver Food Bank, and people were eager to jump into action.

The Spring Advertising team was there showing off their pogo stick skills and encouraging people to join them in boinking for a good cause.

Despite the typical Rain-couver weather, passersby were happy to join in or donate to help the Food Bank.The team provided music, tips, and of course, pogo sticks to anyone interested in hopping on.


For every boink, Spring donates $0.10 to the Greater Vancouver Food Bank and for those skilled enough to boink long enough, Spring offered treats from Happy Planet and Fatburger.

Included in the great turnout from today were visitors from Vancity Buzz and Breakfast Television. Check out what Vancity Buzz had to say about the event or watch our friends from Breakfast Television give boinking a try!

If you missed out on the boinking festivities today, it isn’t too late to help out. Visit the Boink Day website to donate.